Refund and Returns Policy

LOFT Flower House (Tax/NIE Number: Y9838086B)

At LOFT Flower House, we strive to provide our customers with the highest quality floral arrangements and exceptional service. However, we understand that there may be occasions where you need to return a product. Please read our returns policy carefully to ensure a smooth and hassle-free process.

1. Returns Eligibility:

  • We accept returns within 7 days of delivery.
  • To be eligible for a return, the product must be provably faulty or significantly different from how it appears on our website.

2. Proof of Purchase:

  • To initiate a return, you must provide proof of purchase, such as your order confirmation email or receipt.

3. Conditions for Returns:

  • The product must be unused and in the same condition as when you received it.
  • It must be in its original packaging.

4. How to Initiate a Return:

  • Please contact our customer service team at [email protected] or call +34 68 55 888 24 to initiate the return process.
  • Provide your order number and a brief explanation of why you are requesting a return.

5. Return Shipping:

  • We will facilitate a pickup for the faulty product, without cost.

6. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.

7. Exclusions:

  • Custom or personalized orders are non-returnable unless they are faulty or significantly differ from the original specifications.
  • Perishable goods such as fresh flowers or plants are non-returnable due to their nature.

8. Contact Us:

  • If you have any questions about our returns policy or need assistance with a return, please don’t hesitate to contact our customer service team.

Note: Our returns policy is in addition to your statutory rights under applicable consumer protection laws.

Thank you for choosing LOFT Flower House for your floral needs. We appreciate your business and aim to provide you with the best possible shopping experience.