In order to comply with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform users of the following data:

At LOFT Flower House, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Information We Collect:

• Personal Information: When you place an order or register an account on our website, we may collect personal information such as your name, email address, shipping address, and phone number.
• Payment Information: We collect payment information, such as credit card details, to process your orders securely.
• Usage Information: We may collect non-personal information about your interactions with our website, such as the pages visited, the time spent on each page, and your IP address.

2. How We Use Your Information:

• Order Processing: We use your personal and payment information to process and fulfill your orders, communicate with you about your orders, and provide customer support.
• Improving Our Services: We may use usage information to analyze trends, monitor the performance of our website, and improve the user experience.
• Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, and updates. You can opt-out of receiving marketing communications at any time.

3. Information Sharing and Disclosure:

• We may share your personal information with third-party service providers who assist us in operating our website, processing payments, or fulfilling orders.
• We may disclose your information in response to legal requests, such as court orders or subpoenas, or to comply with applicable laws and regulations.
• We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Data Security:

• We implement security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
• We use secure socket layer (SSL) encryption technology to encrypt sensitive information transmitted during online transactions.

5. Cookies and Tracking Technologies:

• We use cookies and similar tracking technologies to collect information about your browsing behavior on our website and improve the user experience.
• You can control cookies through your browser settings and opt-out of certain tracking technologies, but please note that disabling cookies may affect the functionality of our website.

6. Children’s Privacy:

• Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

7. Your Rights:

• You have the right to access, update, or delete your personal information. You can do so by logging into your account or contacting us directly.
• You may also request information about the personal data we hold about you and request that we correct any inaccuracies.

8. Changes to This Privacy Policy:

• We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on this page.

9. Contact Us:

• If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at [email protected].

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.